導游服務賽項——導游英語口語測試題庫

Dialogue 1
As a local guide, you are picking up a group from the UK led by Mr. Grant at the airport. You are holding a welcome sign with “Grant” and your company’s name on it. Your dialogue will include the following points:
A. Greeting;
B. Check the group’s information;
C. Introduce yourself, your company and extend your welcome;

D. Inquire details concerned

對話1
作為一名當地導游，你正在機場接一個由格蘭特先生率領的英國團隊。你舉著一個歡迎標語，上面寫著“格蘭特”和你公司的名字。你的對話將包括以下幾點：
1.問候；
2.核對小組信息；
3.介紹你自己 ，介紹你的公司，歡迎；
4.詢問有關方面

Dialogue 2

Perform as the tour guide to get a last minute notice of “change of plan” which requires you to rush to the airport to meet a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points:

A.Make an apology.
B.Explain the reasons for being late.

C.Give some solutions.

對話2
作為導游，在最后一分鐘接到"變更計劃“的通知，要求你趕去機場迎接一個旅游團。當年到達那里時，游客們已經等了很長的時間了，他們滿腹牢騷。請于他們對話處理投訴。你的對話將有以下幾點：
1.道歉。
2.解釋遲到原因。
3.給出一些解決方案。

Dialogue 3

Suppose you are a tour guide, after picking up your group at the airport, you find that a guest lost one piece of his luggage and looks very anxious. You try to help him get it back. Your dialogue with the guest will include the following points:
A. Soothe the guest and tell him to prepare the boarding pass and luggage tag.
B. Ask for the details about the luggage: size, color, material, etc...

C. Contact the concerned department of the airport for luggage loss procedures

對話3
假設你是一名導游，在機場接你的團隊后，你發現了一位客人丟了一件行李，看起來很著急。你試著幫他拿回來。你與客人的對話包括以下幾點：
1.安撫客人，讓他準備登記牌和行李牌。
2.詢問行李的細節：尺寸、顏色、材料等···
3.聯系機場有關部門辦理行李遺失手續。

Dialogue 4
Perform as the tour guide, you were stuck in the traffic jam when you went to the airport to pick up a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Please make a dialogue with them to deal with the complaints. Your dialogue will include the following points:
A. Make an apology.
B. Explain the reasons for being late.

C. Give some solutions.

對話4
作為導游，你去機場接旅游團時遇到了交通堵塞。當你到達那里時，游客們已經等了很久了，他們滿腹牢騷。請與他們對話處理投訴。你的對話將包括以下幾點：
1.道歉。
2.解釋遲到原因。
3.給出一些解決方案。

Dialogue 5
Act as a tour guide to introduce Jinan City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:
A. Introduce the population, the area, climate etc..

B. Answer at least three questions asked by the guests.

對話5
在去酒店的路上，當導游介紹濟南市，有客人問你一些問題。你的對話將包括以下幾點：
1.介紹人口、地區、氣候等···
2.至少回答客人提出的三個問題。

Dialogue 6
Suppose you are a tour leader. You approach the front office of Shandong Hotel to check in for your tour group. Your dialogue will include the following points:
A.Tell the receptionist who you are.
B.Check in for your tour group.

C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.

對話6

假設你是一個領隊。你到山東飯店前廳為您的旅游團辦理入住手續。你的對話將包括以下幾點：

1.告訴接待員你是誰。

2.為你的旅游團辦理入住手續。

3.請行李員為扭傷嚴重的客人提行李和輪椅。

Dialogue 7
The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:
A. Make sure the reason for changing.

B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.

對話7

領隊要求換一家更好的旅館，并宣布他已在附近訂了一間。作為當地導游與他對話。你的對話將包括以下幾點：

1.確定換房間的原因。

2.與領隊確認超出規定價格的額外費用和取消預訂的費用由游客承擔。

Dialogue 8
Suppose you are a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue with the tourists will include the following points:
A.Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.
B.Help the tourists take their luggage out of the compartment of the coach.
C.Count the tourists and tell them the elevator is on the left side of the front office.

D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.

對話8

假設你是一個領隊。你已經為你的旅游團辦理了登機手續，現在你剛回到長途汽車上。你與游客的對話將包括以下幾點：

1.給游客分配房間卡。請游客們逐一下車，并提醒他們不要留下任何東西。

2.幫游客把行李從車廂里拿出來。

3.數一數游客，告訴他們電梯在前廳的左邊。

4.告訴游客晚飯半小時后在二樓的中餐廳開始。

Dialogue 9
Suppose you are the tour guide and you are leading your tour group to their rooms. But one of the tour group members is not satisfied with his room because the shower inside the bathroom is broken and the window cannot be opened. Your dialogue will include the following points:
A. Apologize for the inconvenience.
B. Ask the guest for the reasons of dissatisfaction.

C. Promise to talk with the hotel manager and change the room if it is available.

對話9

假設你是導游，你帶領你的旅游團去他們的房間。但一名旅游團成員對他的房間不滿意，因為浴室里的淋浴壞了，窗戶打不開。你的對話將包括以下幾點：

1.抱歉給您帶來不便。

2.詢問客人不滿意的原因。

3.答應和酒店經理談一談，如果有空就換房間。

Dialogue 10
As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:
A. Introduce some representative local snacks.

B. Recommend the guests where to find the genuine snacks.

對話10

作為一名當地導游，您的客人想要品嘗一些當地小吃并征求您的意見。你的對話將包括以下幾點：

1.介紹一些有代表性的地方小吃。

2.向客人推薦正宗小吃。

Dialogue11
The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:
A. Introduce the history and main features of Chinese paper-cut.
B. Recommend some souvenir shops.

C. Answer the relevant questions.

對話11

游客對中國剪紙很感興趣，想買一些剪紙作為紀念品。你是導游，向客人介紹中國剪紙。你的對話將包括以下幾點：

1.介紹中國剪紙的歷史和主要特點。

2.推薦一些紀念品商店。

3.回答相關問題。

Dialogue 12
Act as the tour guide and go through the check-in formalities in the hotel. You are told that some of the twin rooms of your group have been replaced by triple rooms, for it is high season and the rooms in the hotel are in short supply. When you assign the tourists to the triple rooms, they refuse to check in. Make a dialogue with relevant persons. Your dialogue will include the following points:
A.Explain the reasons for being replaced.
B.Soothe the tourists.

C.Offer some solutions to the problem.

對話12

在酒店擔任導游，辦理入住手續。聽說貴團的一些雙人間已被三人間取代，因為現在是旺季，酒店的房間供不應求。當你把客人分配到三人房時，他們拒絕登記入住。與相關人員進行對話。你的對話將包括以下幾點：

1.解釋被替換的原因。

2.安撫游客。

3.提出一些解決問題的辦法。

Dialogue 13
As scheduled, the group will visit the Mount Tai this morning. But it rains heavily and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:
A. Analyze the danger of going on the tour in such heavy rain.
B. Apologize.
C. Give explanations.

D. Offer solutions.

對話13

按計劃，今天上午旅游團將參觀泰山。但是雨下得很大，對客人來說很危險。作為一名本地導游，你想取消安排，去咨詢旅游團領隊。你的對話將包括以下幾點：

1.分析一下在這么大的雨里旅行的危險性。

2.道歉。

3.解釋一下。

4.提供解決方案。

Dialogue 14
Perform as a tour guide taking a group to the seashore of Qingdao. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:
A. Remind the tourists of things to take with them.
B. Give advice about how to relax and enjoy themselves on the seashore.
C. Forbid any swimming without permission.

D. Tell the group the time of gathering .

對話14

當導游帶團去青島海邊表演。在他們開始旅游之前，做好觀光注意事項。你的對話將包括以下幾點：

1.提醒游客隨身攜帶的物品。

2.給你一些建議，告訴你如何在海邊放松和享受自己。

3.未經允許禁止游泳。

4.告訴大家集合時間。

Dialogue 15
As a tour escort, after discussing the tour with the local tour guide, you are explaining schedule of tomorrow to your tour group at the end of the dinner. Your dialogue will include the following points:
A. Tell the tourists the itinerary of tomorrow.
B. Tell the tourists the departure time and return time.
C. Tell the tourists the time of morning call.

D. Tell the tourists to go to bed early this evening and be on time tomorrow morning.

對話15

作為一名導游，在與當地導游討論完旅游事宜后，您將在晚餐結束時向您的旅游團解釋明天的日程安排。您的對話將包括以下幾點：

1.告訴游客明天的行程。

2.告訴游客出發時間和返回時間。

3.告訴游客早上叫醒的時間。

4.告訴游客們今晚早點睡覺，明天早上準時出發。

Dialogue 16

Perform as a tour leader. You turn to front desk and ask whether the WIFI service is available in the hotel. Your dialogue with the front desk staff will include the following points:
A.Make sure if the WIFI service is offered free to hotel guests around the clock.
B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.

C.Ask how to use the device to surf the internet.

對話16

作為領隊。你向前廳詢問酒店是否提供WIFI服務，您與前臺員工的對話將包括以下幾點：

1.確保酒店客人24小時免費使用WIFI服務。

2.再次確認大堂和客人房間的互聯網接入。

3.詢問如何使用設備上網。

Dialogue 17
One of your guests wants to know something about Chinese cuisine, especially Shandong cuisine. Act as a local tour guide and make a dialogue with him. Your dialogue will include the following points:
A. Introduce some classical Chinese cuisine and Shandong cuisine.
B. Introduce some special dishes.

C. Recommend some restaurants.

對話17

有位客人想了解中國菜，尤其是中國菜。作為當地導游，和他對話。你的對話將包括以下幾點：

1.介紹一些經典的中國菜和山東菜。

2.介紹一些特色菜。

3.推薦一些餐館。

Dialogue 18

As a local tour guide, you are on the way to Confucius Temple. The guests are very interested in it. Make a dialogue with him. Your dialogue will include the following points:
A. Introduce the importance of Confucius in Chinese history.
B. Give a brief introduction to Confucius temple.

C. Answer any questions asked by the tourists.

對話18

作為當地導游，你正在去孔廟的路上?？腿藗儗Υ撕芨信d趣。與他們對話。你的對話將包括以下幾點：

1.介紹孔子在中國歷史上的重要性。

2.介紹一下孔廟。

3.回答游客提出的問題。

Dialogue 19

In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:
A. Tell the tourists this afternoon is free time for them.
B. Tell them your tour is a no-shopping tour.
C. Introduce some souvenir shops inside and outside the hotel.

對話19
午餐結束后，兩位游客問導游什么時候去哪里購物。作為導游，就以下幾點進行對話：
1.告訴游客今天下午是他們的空閑時間。
2.告訴他們你的旅行是不購物的。
3.介紹一些酒店內外的紀念品商店。

Dialogue 20

Perform as a local guide in Jinan. Your guests want to taste some local snacks and ask for your advice. Make a dialogue with them. Your dialogue will include the following points:
A. Introduce some representative local snacks.
B. Recommend the guests where to have the genuine snacks in Jinan.

C.  Tell the guests to pay attention to food hygiene.

對話20

在濟南做地接導游。你的客人想嘗嘗當地的小吃并征詢了你的意見。與他們對話。你的對話將包括以下幾點：

1.介紹一些有代表性的小吃。

2.向客人推薦濟南的正宗小吃。

3.告訴客人注意飲食衛生。

Dialogue 21

Act as the tour guide to call the housekeeping department of Hilton Hotel. Tomorrow is the birthday of a tourist. Your dialogue will include the following points:
A.Tell the housekeeping who you are.
B.Tell the housekeeping to do a turn-down service for Ms. Li in Room 808 because tomorrow is her birthday.

C.Request a small cake and some roses to be sent to her room while the tour group is out. You would like to have the cake put on the table and the flowers put in a vase.

對話21

作為導游給希爾頓酒店客房部打電話。明天是游客的生日。你的對話將包括以下幾點：

1.告訴客房服務員你是誰。

2.告訴客房服務部為808房間的李女士做一個

Dialogue 22

As a local guide, Mr. Wang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:
A. Ask him if he has already known it.

B. Reach an agreement with him about how to deal with the two tourists.

對話22

王先生，作為一名當地導游，您正和團隊前往一個風景區，然而，當您進行計數時，發現兩名游客沒有在場。一些游客告訴你，這兩位游客寧愿住在旅館里。你和導游史密斯先生談過了。你的對話將有以下幾點：

1.問他是否已經知道了。

2.就如何處理這兩位游客與他達成協議。

Dialogue 23

A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:
A. Apologize to Tom for the inconvenience.
B. Ask him the detailed information.

C. Offer the solutions.

對話23

一名叫湯姆的游客向你抱怨他的淋浴壞了。你作為導游，與客人對話。你的對話將包括以下幾點：

1.給湯姆帶來不便，向他道歉。

2.問他了解詳情。

3.提供解決方案。

Dialogue 24

A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:
A. Ask the tour leader to help him exchange rooms with someone else in the group.
B. If it doesn’t work, confirm the available room.

C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.

對話24

他的團隊中的一個游客想搬到另一個房間，因為他的室友整晚打呼嚕，他睡不好覺。作為當地導游與國家導游和客人進行對話。你的對話將包括以下幾點：

1.請領隊幫他和團隊里的其他人交換房間。

2.如果不起作用，請確認可用的房間。

3.游客需支付額外費用，而之前安排的房間不能退款。

Dialogue 25

A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue with the tourists. Your dialogue will include the following points:
A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.
B.Reply to them your positive confirmation.

C.Tell them not to hand out any religious publicity and not to preach.

對話25

一個外國宗教旅游團想在周末去教堂。擔任導游與游客對話。你的對話將包括以下幾點：

1.告訴他們你要先得到宗教事務管理部門和公安機關的許可。

2.回復他們你肯定的確認。

3.告訴他們不要做任何的宗教宣傳，不要說教。

Dialogue 26

Suppose you are the local guide and you accompany one of your tourists to the hospital. You tell the doctor the symptoms of the tourist. Your dialogue will include the following points:
A.Describe the symptoms of the tourist.
B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.

C.Inquire details concerned.

對話26

假設你是當地導游，你陪一個游客去醫院。你把游客的癥狀告訴醫生。你的對話將包括以下幾點：

1.描述游客的癥狀。

2.詢問醫生游客是否可以繼續觀光活動。

3.詢問有關細節。

Dialogue 27

Suppose you are the tour guide, in a free afternoon, one guest wants to go to a museum and asks you for information. Your dialogue will include the following points:
A.Introduce the museum.
B.Give directions.

C.Remind the guest to be careful and not to come back too late.

對話27

假設你是導游，在一個空閑的下午，一位客人想去博物館問你情況。你的對話將包括以下幾點：

1.介紹博物館。

2.指示方向。

3.提醒客人小心，不要回來太晚。

Dialogue 28

The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:
A. Inquire the details.
B. Suggest that they may be suffering from food poisoning.
C. Ask the guests to drink plenty of water.
D. Call the ambulance.

對話28

導游告訴當地導游，有些客人嘔吐的很厲害。假設你是當地導游，和領隊進行對話。你的對話將包括以下幾點：

1.詢問詳情。

2.說明他們可能是食物中毒。

3.請客人多喝水。

4.叫救護車。

Dialogue 29

Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose your are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:
A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.

B. If the guests insist, tell them that they should cover the expense themselves.

對話29

午餐前半小時，該團游客要求將為他們安排的西餐改為中餐。假如你是導游，請于游客協商。你的對話將包括以下幾點：

1.導游應向游客說明，此類要求應提前3小時提出。

2.如果客人堅持，告訴他們，他們應該自己承擔費用。

Dialogue 30

A tour group is now on the way to the Jinan airport. Perform as the tour guide to give a farewell speech to the tour group. Your dialogue will include the following points:
A. Review the whole tour process and thank the guests for their good cooperation.
B. Ask the tourists for some advice.
C. Make an apology to the tourists for anything unsatisfied during the trip.

D. Give the best wishes to them.

對話30

一個旅游團正在去濟南機場的路上。擔任導游，為旅游團致告別詞。你的對話將包括以下幾點：

1.回顧整個參觀過程，感謝客人的良好合作。

2.向游客征求意見。

3.旅行中有什么不滿意的地方要向游客道歉。

4.向他們致以最良好的祝愿。

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劉寶平工作室 · Mr.Liu Studio

Mr.Liu Studio創始人

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